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Icehouse Ventures
Icehouse Ventures
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Revenue Operations Manager



Parnell, Auckland, New Zealand
Posted on Wednesday, March 13, 2024

ArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.

ArchiPro is an all-in-one platform helping people embarking on a building journey find project inspiration, trusted professionals and products for their building projects.

Our platform empowers businesses to grow online and helps millions of people embarking on their building journey find what they love and need, from architects, building designers and interior designers to products and materials.

With a commitment to empowering better living spaces, ArchiPro offers a comprehensive resource for searching high-quality products, connecting with skilled professionals, and exploring inspiring projects. Serving a diverse community of 500,000 monthly users, we are dedicated to facilitating the discovery and implementation of exceptional design and construction solutions.

The Role

As a Revenue Operations Manager, you will be at the heart of our sales operations, playing a crucial role in managing our client relationships, optimising sales processes, and ensuring the success of our subscription model. You will leverage our CRM system, HubSpot, to streamline communication, automate follow-ups, and analyse performance data to drive sales, renewals, and retention.

Key Responsibilities

  • Implement and optimise sales processes to enhance efficiency and effectiveness across the sales department.
  • Manage and analyse client data using HubSpot, ensuring accurate tracking of interactions, subscriptions, and performance metrics.
  • Develop and maintain segmentation strategies for personalised client communication and targeted marketing efforts.
  • Oversee automation of communication for renewals, client follow-ups, and engagement initiatives.
  • Conduct quarterly reviews with clients to assess satisfaction, gather feedback, and identify opportunities for subscription upgrades or renewals.
  • Collaborate with the sales and marketing teams to align strategies, share insights, and drive revenue growth.
  • Provide regular training and updates to the sales team on HubSpot features and best practices.
  • Analyse sales and client data to identify trends, forecast revenue, and inform strategic decisions.
  • Establish and monitor key performance indicators (KPIs) for sales effectiveness, client retention, and overall revenue growth.
  • Facilitate a culture of continuous improvement by implementing feedback loops and encouraging innovation in sales strategies.

Skills and Qualifications

  • Bachelor's degree in Business, Marketing, Finance, or related field.
  • Proven experience in sales operations, revenue operations, or a similar role, preferably in a tech or subscription-based environment.
  • Expertise in CRM platforms, specifically HubSpot, with strong analytical and data management skills.
  • Excellent organizational abilities with a focus on efficiency and meeting deadlines.
  • Strong communication and interpersonal skills, capable of building relationships with clients and collaborating with internal teams.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strategic thinker with a problem-solving mindset and attention to detail.

Why Join Us?

ArchiPro offers a unique opportunity to contribute to a leading platform in the architecture and construction industry. You will be part of an innovative and supportive team, where your work has a direct impact on our clients' success and our company's growth. We value collaboration, excellence, and continuous learning, providing an environment where you can grow your career and make a significant contribution.

Application Process

Please submit your CV along with a cover letter explaining why you are the perfect fit for this role and ArchiPro. Include any relevant work samples or portfolios that demonstrate your expertise and accomplishments in similar roles.

We look forward to discovering how you can contribute to our team at ArchiPro!

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