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Icehouse Ventures
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Client Account Director



Sales & Business Development
Parnell, Auckland, New Zealand
Posted on Tuesday, April 30, 2024

ArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.

Today, building and renovating is a time-consuming, expensive, demanding, and fragmented process, and great design feels restricted to the privileged few. Separately, we’re witnessing industry after industry being revolutionised by technology, yet the building industry and all of the elements involved in the process have yet to undergo this level of digital innovation and transformation—until now.

Meet ArchiPro—a cutting-edge all-in-one platform built on exceptional design and world-class engineering; we have quickly become a game-changing industry leader.

Every month, nearly half a million people use the Archipro platform to search for Products, connect with Professionals, and find Project Inspiration for their building projects. Our platform empowers businesses to grow online and helps millions of people embarking on their building journey find what they love and need, from architects, designers and builders to products and materials.

We are on a mission to simplify the end-to-end building experience and are looking for an Account Director to join our team.

  • ArchiPro is frequently ranked among the top 10 most disruptive companies in AU and NZ.
  • ArchiPro is backed by Tiger Global, one of the largest funds globally, and they only back the world's most exceptional companies. They have invested in Facebook, TikTok, Air BnB, Alibaba, Roblox, and Stripe. They believe the next $100b business in their portfolio is ArchiPro.
  • We have an excellent ESOP structure in place designed to not only reward you with a strong base and commission structure but also with the ability for you to have a stake in the business.
  • We have crushed New Zealand, we are disrupting Australia and now, we are gearing up to launch in California, and soon, we will be the default residential building platform globally.

The Role

Client Account Director: ArchiPro's Commercial Team is the driving force behind the revenue that fuels our continuous product evolution in the architectural world. Our success is dependent on hiring top-tier Account Directors who work hard, earn well, and are obsessed with the idea of having an impact on making the world a better place to live.

ArchiPro is seeking a Client Account Director to oversee and enhance relationships with our existing clients, ensuring that they receive outstanding service and support. This role is pivotal in maintaining strong, productive partnerships that are mutually beneficial and aligned with our strategic objectives.

In this role, you will manage and nurture relationships with a portfolio of 50 - 80 clients, ensuring their continued engagement and satisfaction with our platform. This position is crucial for driving the growth and success of our supplier network and in maintaining the high standard of customer experience that ArchiPro stands for.

Reporting directly to the GM of Client Experience, you will work closely with clients to understand their marketing and advertising needs, solve challenges, and maximize the value they derive from the ArchiPro platform. Your role will involve strategic oversight, relationship management, and a strong focus on driving client satisfaction and loyalty.

Areas of Responsibility

  • Client Relationship Management: Develop and maintain strong, long-lasting client relationships, acting as the main point of contact and advocate for your portfolio of clients.
  • Strategic Account Planning and Development: Create and execute detailed account plans to facilitate the continued engagement and growth of each client, assessing and catering to their specific needs.
  • Collaboration and Team Integration: Work closely with teams across ArchiPro, including Advertising, Marketing, Platform, and Product departments, to deliver comprehensive solutions that address client challenges and enhance their platform experience.
  • Performance Management: Oversee the management of platform and advertising performance, ensuring that clients receive the best possible service and results.
  • Revenue Growth: Drive growth and increase top-line revenue through strategic initiatives and enhanced client service, always aiming to surpass revenue targets.

Ideal Candidate Qualities

  • Deep Industry Knowledge: Extensive understanding of the advertising and marketing industries, with the ability to leverage this knowledge to benefit clients and the company.
  • Exceptional Sales and Relationship Skills: Proven sales expertise with a knack for building trust and fostering strong client relationships.
  • Outcome-Oriented: Focused on achieving superior customer experience and operational results.
  • Strategic Agility: Ability to think strategically and execute tactically to enhance client satisfaction and maximize revenue potential.
  • Collaborative Spirit: Skilled at working across various organizational levels and departments to solve problems and achieve common goals.

The Client Account Director role at ArchiPro offers a rewarding opportunity to lead within a market-leading company, making a direct impact on our growth and the quality of life through superior architectural solutions. If you are passionate about driving client success and eager to make a difference, we encourage you to apply.

For the curious minds: