Client Account Manager

ArchiPro. Where exceptional client experience meets high-performance execution.

ArchiPro is a design-led, globally ambitious platform used by nearly half a million people each month to discover products, connect with professionals, and explore the best of architecture, interiors, and the wider built environment.

This role sits at the core of how we support and grow our clients. You won’t own a portfolio from day one, instead, you’ll operate as a jack-of-all-trades across client management, supporting Strategic Client Directors, ensuring flawless execution, spotting growth opportunities, and helping deliver the exceptional experience ArchiPro is known for.

If you’re commercially sharp, operationally disciplined, and thrive in a fast, high-volume environment, you’ll be right at home here.

What You’ll Do

You will work across the full ArchiPro client ecosystem, supporting senior client leaders and helping drive commercial outcomes.

Client Support & Day-to-Day Management

• Support Strategic Client Directors across their portfolio of supplier and professional clients

• Manage day-to-day coordination, follow-ups, task tracking, and client comms

• Ensure every client interaction is timely, professional, and aligned with our service standards

• Handle incoming requests, questions, and updates with speed and accuracy

Campaign Execution & Delivery

• Coordinate campaign setups, briefs, schedules, deliverables, and approvals

• Work with internal teams across editorial, creative, marketing, and performance

• Keep campaigns on track, manage timelines, and ensure smooth delivery

• Flag risks early and proactively move solutions forward

Commercial Support: Upsell & Cross-Sell Opportunities

• Identify opportunities for upsells, cross-sells, and campaign upgrades

• Support Strategic Client Directors with proposal creation and pitch preparation

• Contribute to monthly and quarterly revenue targets

• Gain strong understanding of ArchiPro’s value drivers, analytics, and commercial levers

Performance Reporting & Insights

• Prepare monthly performance reports for senior client leads

• Analyse platform and pixel data to uncover insights and recommend actions

• Build credibility by helping clients understand visibility, engagement, and growth metrics

• Present findings clearly and concisely (written or verbal)

Operational Excellence

• Manage high volumes of work with tight organisation and calm precision

• Own internal processes: briefs, tracking, reporting, client documentation

• Improve workflows, templates, and efficiency alongside senior leadership

• Maintain impeccable attention to detail across all client deliverables

Growth Path

This role is designed as a development pathway. As you master the fundamentals and prove consistent commercial impact, you will have the opportunity to grow into a full Partnerships Director role and eventually manage your own portfolio of clients.

Traits We Actually Care About

• High-performing and fast - you move quickly without losing quality

• Operationally elite - you keep a lot moving and keep it organised

• Commercially aware - you understand value, opportunity, and timing

• Collaborative - you work seamlessly with senior client leads and cross-functional teams

• Solution-oriented - you take feedback and turn it into action

• Clear communicator - you’re concise, confident, and compose

• Client-obsessed- you care deeply about delivering excellence

• Ambitious. You want to grow into a Partnership Director role

What You Bring

• 2–5+ years in account management, client service, project coordination, or similar

• Experience working with clients in a high-volume environment

• Strong organisation, prioritisation, and follow-through

• Ability to analyse data and turn it into clear insights

• Commercial thinking, seeing opportunities, not just tasks

• Experience in campaign delivery, digital platforms, SaaS, or media (bonus)

• Strong presentation and communication skills

• A team-first mindset and willingness to jump in wherever needed

Our Values

• We are powered by design

• The PRO mentality is in our DNA

• We pursue excellence in everything we do

• Our success is defined by our clients’ success

• At the heart of our platform is the user

• We’re a star team, not a team of stars
  

How to Apply

Show us who you are and how you operate.

• CV → required

• Linkedin Profile

• Ambition to grow → essential