ArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.

Today, building and renovating is a time-consuming, expensive, demanding, and fragmented process, and great design feels restricted to the privileged few. Separately, we’re witnessing industry after industry being revolutionised by technology, yet the building industry and all of the elements involved in the process have yet to undergo this level of digital innovation and transformation - until now.

Meet ArchiPro, a cutting-edge all-in-one platform built on exceptional design and world-class engineering; we have quickly become a game-changing industry leader.

Every month, nearly half a million people use the Archipro platform to search for Products, connect with Professionals, and find Project Inspiration for their building projects. Our platform empowers businesses to grow online and helps millions of people embarking on their building journey find what they love and need, from architects, designers and builders to products and materials.

ArchiPro is frequently ranked among the top 10 most disruptive companies in AU and NZ.

• ArchiPro is backed by Tiger Global, one of the largest funds globally, and they only back the world's most exceptional companies. They have invested in Facebook, TikTok, Air BnB, Alibaba, Roblox, and Stripe.

• We have an excellent ESOP structure in place designed to not only reward you with a strong base and commission structure but also with the ability for you to have a stake in the business.

• We have crushed New Zealand, we are disrupting Australia and now, we are gearing up to launch in California, and soon, we will be the default residential building platform globally.

We are on a mission to simplify the end-to-end building experience and are looking for an Account Manager to join our team.

About the Role
This role exists to support Partnerships Directors by owning the operational, performance, and day-to-day execution required to deliver an exceptional client experience at scale.

At ArchiPro, Partnerships Directors focus on strategic relationships, growth, and revenue. Account Managers are the engine that ensures clients are set up correctly, supported consistently, and performing on the platform. You'll work closely with Client Directors, Advertising, Marketing, and Product teams to help suppliers get the most value from ArchiPro, improving profile quality, campaign execution, reporting, and ongoing optimisation.This is a hands-on role for someone who is organised, commercially aware, and confident working directly with clients while operating behind the scenes to keep accounts running smoothly.

What You’ll Be Responsible For

Client Support & Account Execution

• Act as a day-to-day support contact for a portfolio of supplier accounts, working alongside Client Directors

• Support onboarding, platform setup, profile optimisation, and content loading

• Ensure client profiles, campaigns, and advertising placements are accurate, live, and optimised

• Respond to client queries efficiently and escalate strategic or commercial issues to Client Directors where required

Performance & Reporting

• Prepare performance summaries and reports for client reviews (engagement, visibility, leads, impressions, etc.)

• Track account health signals and flag risks or opportunities early

• Support quarterly and monthly review preparation with data, insights, and recommendations

Platform & Advertising Support

• Assist with campaign briefings, changes, and optimisation across ArchiPro advertising products

• Help clients understand how to use the platform effectively and self-manage where appropriate

• Translate platform features and performance data into clear, practical guidance for clients

Internal Coordination

• Work closely with Advertising, Marketing, and Product teams to resolve issues and deliver outcomes

• Maintain accurate CRM records and account notes

• Support renewals, upgrades, and upsells through preparation and execution support

What We’re Looking For

Experience & Capability

• 3–6 years’ experience in account management, client services, media, advertising, or digital platforms

• Strong understanding of digital marketing, advertising performance, and data-led reporting

• Comfortable working with platforms, dashboards, and performance metrics

• Experience supporting senior account leads or sales/client directors is highly valued

Skills & Attributes

• Highly organised with strong attention to detail

• Confident communicator — clear, practical, and client-focused

• Commercially minded and understands how client value links to retention and growth

• Proactive problem-solver who takes ownership and follows through

• Comfortable working across multiple accounts in a fast-paced environment

For the curious minds:

• What our clients have to say: https://www.youtube.com/watch?v=yFcUn1JPZMY

• What our team have to say: https://www.youtube.com/watch?v=s9IxfnTg9g0

• Inside our offices: https://www.youtube.com/watch?v=VkVgL8j5kog&t=21s

• For more on our success, you can read here: https://www.nzherald.co.nz/business/online-buildin...

• Our founder's inspirational story as featured in M2 Magazine: https://m2now.com/refugee-to-digital-powerhouse-the-man-who-set-out-to-transform-an-industry/

Benefits

• Competitive Base Salary + Commission / Bonus

• Strong Employee Share Ownership Plans

• Hybrid Work Environment

• Long service 'ArchiVersary' leave - you accumulate an additional day of annual leave every year

• Team building functions and events

• Great barista coffee, drinks fridge, fruit and snacks jar

• A dog-friendly workplace