ArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.

Meet ArchiPro—a design-led, technology-driven platform changing how people discover, build, renovate, and experience great architecture.

Every month, nearly half a million people use ArchiPro to explore Products, connect with Professionals, and find Project Inspiration. We help businesses grow. We help people build better. And we’re only just getting started.

We’ve nailed New Zealand, we’re scaling Australia, and California is next. Backed by Tiger Global and built by people who care deeply about quality, ArchiPro is on a mission to simplify the end-to-end building journey and become the default residential building platform globally.

Now we’re looking for an Account Manager. Someone who likes people, likes solving problems, and likes keeping things moving.

The role, straight up

This role is about making things work.

Our Partnerships Directors focus on strategy, growth, and big conversations. You make sure the day-to-day delivery holds up. Clients are supported. Questions are answered. Accounts stay healthy. Nothing quietly breaks in the background.

You’ll work closely with Partnerships Directors, along with Advertising, Marketing, and Product teams, to support supplier partners on the platform, helping them understand how things work, what’s performing and what to do next.

It’s hands-on, fast-paced, and ideal if you enjoy customer contact and want to build strong fundamentals in account management and platform performance.

What you’ll actually be doing

Client support & account delivery

• Acting as the day-to-day contact for a portfolio of supplier accounts

• Supporting onboarding and platform setup where required

• Keeping profile content accurate, current and aligned to ArchiPro best practice

• Responding to client queries clearly and confidently, escalating strategic or commercial issues when needed

Customer health & platform performance

• Supporting overall client health and retention

• Monitoring platform performance against category benchmarks and expectations

• Helping clients understand, adopt, and get value from platform features that support their business

• Ensuring QBRs are prepared, current, and grounded in clear, meaningful performance data

• Proactively identifying risks and opportunities early and helping address them

Internal coordination

• Working closely with Advertising, Marketing, Sales, and Product teams to keep accounts running smoothly

• Maintaining clean, accurate CRM records and account notes

• Supporting renewals, upgrades, and upsells through preparation and execution support

This role is for you if you…

• Have around 2 years’ experience in a customer-facing role - account support, customer engagement, media agency or publisher roles, sales, or customer management (experience in construction, design, or the built environment is a bonus, not a requirement)

• Are familiar with HubSpot (or similar): you understand pipelines, tickets, and why good CRM hygiene matters

• Like talking to customers. Not “can tolerate it” - genuinely like it

• Can manage multiple requests without panicking or dropping standards

• Pick things up quickly, ask smart questions and don’t wait to be told twice

What we actually care about

• You’re organised, switched on and follow things through

• You can turn vague client needs into clear next steps

• You take ownership and fix problems instead of circling them

• You’re curious about how platforms and customer value really work

Nice to have

• Experience working with digital platforms or performance reporting

• Exposure to CRM workflows

For the curious minds:

• What our clients have to say: https://www.youtube.com/watch?v=yFcUn1JPZMY

• What our team have to say: https://www.youtube.com/watch?v=s9IxfnTg9g0

• Inside our offices: https://www.youtube.com/watch?v=VkVgL8j5kog&t=21s

• For more on our success, you can read here: https://www.nzherald.co.nz/business/online-buildin...

• Our founder's inspirational story as featured in M2 Magazine: https://m2now.com/refugee-to-digital-powerhouse-the-man-who-set-out-to-transform-an-industry/

Benefits

• Competitive Base Salary

• Hybrid Work Environment

• Long service 'ArchiVersary' leave - you accumulate an additional day of annual leave every year

• Team building functions and events

• Great barista coffee, drinks fridge, fruit and snacks jar

• A dog-friendly workplace