Client Support & Registry Operations Specialist - Sydney, AU
Caruso
Customer Service, Operations
Sydney, NSW, Australia
Posted on Apr 14, 2025
Client Support & Registry Operations Specialist - Sydney, AU
Caruso is a modern SaaS platform purpose-built for fund managers. Caruso gives fund managers the tools to manage their entire fund lifecycle effortlessly in one place - from onboarding investors and managing registry operations, to raising capital, issuing distributions, and ensuring ongoing investor engagement.
We’re a high-performing, fast-scaling team supporting over $25 billion in assets, and we’re looking for exceptional people to help us expand our footprint across Australia. Our clients include private market fund managers in real estate, PE and private credit, each relying on Caruso to run their core investor operations.
For more information, visit getcaruso.com.
The Opportunity
We’re hiring a Client Support & Registry Operations Specialist to join our post-implementation team. This is a hands-on, high-trust role supporting fund managers as they use Caruso to run their operations.
You'll be responsible for day-to-day client support, coordinating and delivering registry services, and ensuring clients feel confident and well-supported on the platform.
This is a great opportunity for someone who understands unit registry, is confident talking to clients, and wants to join a high-performing SaaS business where they can make a real impact.
What you'll do:
Owning the post-go-live client experience for a portfolio of fund managers, providing timely, clear, and professional support across a range of operational needs
Coordinating and delivering critical unit registry operations - such as processing investor transactions, managing unit pricing events, issuing distributions, and preparing transaction statements
Ensuring all fund-related activities are completed accurately, on time, and with full transparency to the client
Managing and triaging inbound support requests, including data updates, platform troubleshooting, and investor communication workflows
Maintaining structured internal records of registry events, transaction histories, and client communications
Collaborating with our data and engineering teams to troubleshoot and resolve more complex client requests
Build trusted relationships with client teams and identify opportunities to improve engagement and service quality
Contributing to internal documentation and helping identify opportunities to improve service delivery and operational processes
Assisting with investor onboarding and documentation tasks when needed - such as capturing new investor information or linking investor records to registry data
What we're looking for:
3+ years of experience in client support, fund operations, investor services, or financial admin
Solid understanding of unit registry, distributions, and investor comms
Excellent written and verbal communication, clear, professional, and confident
Detail-oriented and structured, you thrive in organised systems and can manage multiple workflows at once
High attention to detail - particularly around numbers, statements, and investor data
A proactive, organised approach to solving problems and following up
A strong collaborator who advocates for client needs and helps drive continuous improvement across teams
Comfortable working with modern tools like Intercom, Notion, Excel/Sheets, and SaaS platforms
Nice to Have (But Not Essential)
Exposure to AML/KYC workflows or compliance comms
Experience working in a modern SaaS or scale-up environment
Benefits
Enjoy our premium office space with a modern fit-out in Sydney’s CBD.
New workstation package including Macbook, dual screens, Apple peripherals, Airpod Pro noise-cancelling headphones.
5 weeks annual leave after 2 years tenure, 6 weeks of annual leave after 3 years tenure.
Unlimited sick leave.
Extended maternity/paternity leave.
How to apply
If this position sounds like a bit of you, we'd love to talk. Please send an email to Cyran including your resume along with any examples of recent work.
Cyran Castelino, Director of Implementation & Customer Success
This role is only open to people with the right to work in Australia.
