Client Support Specialist - Auckland, NZ
Caruso
Customer Service
Auckland, New Zealand
Posted on Mar 4, 2026
Client Support Specialist - Auckland, NZ
Caruso is a modern SaaS platform purpose-built for fund managers, giving them the leverage to scale sophisticated investment businesses. Our technology unifies investor onboarding, capital raising, compliance, fund administration, and automation - enhanced by expert oversight and AI-driven capabilities.
In just over two years, we've grown to over $30B in assets administered, 400 funds, and 30,000+ investors. Backed by top-tier institutions and expanding rapidly across APAC, the US, and beyond, Caruso is building the operating system for modern fund management.
Learn more at getcaruso.com.
The Opportunity
As Caruso grows, so does the demand on our client-facing teams. We're hiring a Client Support Specialist to be the first point of contact for our fund manager clients — owning the live support experience and ensuring every client interaction is handled with speed, clarity, and care.
This is a dedicated support role, sitting at the heart of the client experience. You'll manage inbound support across our live chat and ticketing channels, triage and resolve platform queries, and work closely with our Client Success, Data, and Engineering teams to get clients the answers they need. Based in Auckland and working Sydney-aligned hours, you'll provide effective coverage across our AU and NZ client base.
Ideal for someone who is calm under pressure, genuinely enjoys helping people, and takes pride in resolving issues efficiently and professionally.
What you'll do:
Manage inbound client support across live chat and other support channels, providing timely, clear, and professional responses.
Triage and prioritise support requests, resolving straightforward queries directly and escalating complex issues to the right team with full context.
Build and maintain deep platform knowledge, using it to resolve queries confidently and help clients get the most out of Caruso.
Collaborate closely with our Data and Engineering teams on technical escalations, acting as the bridge between client and internal resolution.
Keep the support queue clean and current — tracking status, outcomes, and recurring themes to surface patterns and improvement opportunities.
Contribute to the internal knowledge base and documentation, helping build out self-service resources that reduce repeat queries.
What we're looking for:
2+ years experience in a client support, helpdesk, or client-facing operations role — ideally within SaaS or financial services.
Clear and professional communicator, written and verbal — you represent Caruso well in every interaction.
Detail-oriented and organised, able to manage multiple open queries at once without losing track.
A calm, solutions-focused approach — you stay composed when clients are frustrated and focus on resolution.
Comfortable picking up new software quickly and working with modern support tools such as Intercom.
An interest in how AI tools can improve support quality and efficiency — we're actively exploring this as part of how we work.
Exposure to fund management, investor platforms, or fintech is a plus but not required.
Benefits
Comprehensive health insurance with Southern Cross.
Flexible work from home (WFH) arrangements. When in the office enjoy our premium office space with luxury fit-out and water views all within close proximity to Auckland's best bars and cafes.
Workstation package including MacBook Pro, dual screens, Apple peripherals, AirPods Pro noise-cancelling headphones.
5 weeks annual leave after 2 years tenure, 6 weeks of annual leave after 3 years tenure.
Unlimited sick leave.
Extended maternity/paternity leave.
How to apply
If this position sounds like a bit of you, we'd love to talk. Please send an email to Cyran including your resume along with any examples of recent work.
Cyran Castelino, Head of Client Experience & Success
This role is only open to people with the right to work in New Zealand.
