💻 About the Role:

This is a unique opportunity to grow within a collaborative, customer-focused environment, where you'll ensure our product is tailored to each client's needs, delivering a seamless onboarding experience.

🌟 We're Looking for Individuals Who Are:

• Natural problem-solvers with strong analytical skills.

• Excellent communicators, able to work with both technical and non-technical stakeholders.
• Organized, detail-oriented, and excel at managing multiple projects simultaneously.
• Adaptable to changing customer needs and a fast-paced environment.
• Customer-focused, always prioritizing client satisfaction and product adoption.

🛠 Essential Skills:

• Strong technical aptitude, with experience in cloud-based applications and API integrations.

• Excellent communication and presentation skills to guide users through onboarding and adoption.
• Experience in one or more of the following areas:
  - SaaS product implementation, system integration, and data migration (3-5 years)
  - Procurement or supply chain industry expertise (2-4 years).
  - Project management, including milestone tracking and timely delivery (2-3 years).
  - Experience supporting RFx responses and pre-sales activities (1-2 years) is a bonus.
  - Customer success or account management experience (3-5 years), with a focus on driving adoption and reducing churn.

⚙️ Essential Responsibilities:

• Lead the onboarding process for new customers, ensuring seamless setup, data migration, and system integration.

• Build and maintain strong customer relationships throughout onboarding, implementation, and support phases.
• Conduct training sessions to help customers adopt key platform features and ensure long-term success.
• Collaborate with the sales team on RFx submissions and pre-sales product demonstrations.
• Gather and relay customer feedback to the product team, influencing future product development.
• Provide first-line technical support, troubleshooting issues, and escalating more complex problems when needed.

📈 Career Progression:
At Cotiss, your growth is our priority. As we expand, you’ll have opportunities to take on leadership roles, specialize in product development, or move into strategic positions. We’ll work with you to create a career path that aligns with your goals, ensuring long-term professional development.