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Sales and Customer Support Specialist

CropX

CropX

Customer Service, Sales & Business Development
New Zealand
Posted on Monday, June 3, 2024

Responsibilities and expectations:

· Provide exceptional customer service via phone, email, and chat, building rapport and addressing queries
professionally.

· Maintain consistent communication with customers throughout their lifecycle, ensuring satisfaction.

· Identify and drive upsell, cross-sell, and renewal opportunities with existing customers.

· Actively promote CropX products and services to acquire new customers and expand the customer base.

· Meet and exceed sales targets, contributing to overall revenue growth.

· Process orders, returns, invoices, and account balances efficiently.

· Develop comprehensive product knowledge and effectively coach customers on leveraging the CropX platform.

· Advocate for customer needs and contribute insights to drive product and service improvements.

· Providing hands-on support and training in the field and at customer sites.