About us

FileInvite transforms the document collection process for companies and their clients. Gone are the days of chasing clients for essential business documents. Our intuitive platform streamlines this often cumbersome task, making it simple, fast, and secure.

Leveraging best-in-class cloud-based services and encrypted client portal technology, FileInvite provides our customers with effective tools to effortlessly collect critical data and time-sensitive information. We are dedicated to simplifying this crucial business workflow for organisations of all sizes and have been having enviable success.

Our roots may be in New Zealand, but FileInvite's reach extends globally through our innovative solution, supported by our remarkable, collaborative work culture across our employees in Auckland, the USA, and the Philippines.

We value people and understand that great people grow great companies. Our values embrace openness and fostering belonging, we strive to be a place where people can bring their genuine self to work. We offer wellness days, a supportive people-first culture and investment into growing our team’s abilities through learning and development.

This is a great time to join a high-growth SaaS business at a key part of its journey to making the world a better place.

The Role

Are you passionate about technology and building strong client relationships? Do you enjoy solving technical challenges while driving business success? Are you comfortable with change and enjoy embracing innovation? If so, we want you on our team!

We’re looking for a Technical Account Manager (TAM) to join our friendly and customer-focused team at FileInvite. In this role, you’ll bridge the gap between our technical solutions and our valued clients, ensuring seamless service delivery and ongoing support.

What You’ll Do:

• Act as the primary technical point of contact for key clients.
• Understand client needs and provide tailored technical solutions.
• Troubleshoot and resolve technical issues while proactively identifying potential challenges.
• Work closely with internal teams to enhance product offerings and customer experience, supporting new and repeat business.
• Provide training and technical guidance to clients as needed.
• Stay updated with industry trends to drive innovation and best practices.

What We’re Looking For:

• Previous experience (2–5+) years in a technical customer-facing role
• A Bachelor degree or comparable length of real world experience
• Technical Expertise – Strong background in IT, software, or relevant technical domains.
• Client-Focused Mindset – Ability to build and maintain strong customer relationships.
• Problem-Solving Skills – Analytical thinker who can diagnose and resolve technical issues.
• Excellent Communication – Ability to translate complex technical concepts into business-friendly language.
• Project Management Skills – Experience managing multiple accounts, tasks, and deadlines.
• Adaptability & Teamwork – Comfortable working in a fast-paced and evolving environment.

Bonus Skills (Nice to Have!):

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• Experience or knowledge of APIs
• Familiarity with CRM tools, ITSM platforms, or industry-specific software

Why Join Us?

• Competitive salary + performance incentives
• Flexible/hybrid work model
• Employee Share Option Programme
• Quarterly Wellness days
• Professional development opportunities
• Work with cutting-edge technology and top-tier clients
• Collaborative, innovative, and supportive team culture

Ready to Apply?

If you’re a proactive and tech-savvy professional who thrives in client-facing roles, we’d love to hear from you. Apply now by clicking "Apply for this job"