Reporting to: Business Operations Manager, Felicity 

Works closely with: Co-working space tenants, Community Manager (Co-working Space), suppliers and vendors and service contractors 

This role:

As our Barista & Facilities Manager, you will play a key role in developing our co-working space into a vibrant and engaging entrepreneurial crossroads. Our mission is to create a co-working and events space that hosts dozens of events, hundreds of meetings, and thousands of visitors per year.

Your role is to (1) provide the best Flat White in town – one that lures our community into the space for meetings, (2) manage the co-working facility including keeping the space looking sharp, supporting tenants, managing suppliers, coordinating maintenance, and welcoming guests arriving in the space, (3) support with events hosted by Icehouse Ventures and others in the space.

This is a role for an individual that gets joy from delivering great customer service and has true pride of place. Our goal is to find a team member that is proactive, honest, energetic, and positive.

This role also offers significant opportunities for career development. Success would see a team member cover all core responsibilities (running the café, maintaining the space, supporting tenants, and helping with events) with time to spare to learn about venture capital investing, connect with prominent investors, and learn from New Zealand’s leading entrepreneurs. (Fun fact: Icehouse Ventures Partner Jack McQuire was a barista when he started interning with us.)

Key Responsibilities

Café & hospitality: Open and run the café each morning, crafting high-quality coffees (and teas) for members and guests. Maintain cleanliness, stock levels, and equipment to a consistently high standard. Manage coffee and supply ordering and create a warm atmosphere that sets the tone for the day.

Facilities & space management: Take ownership of the day-to-day presentation and functionality of the co-working space. Conduct regular walkthroughs to identify and resolve issues before they are flagged. Log, triage, and follow through on maintenance requests. Coordinate relationships with suppliers, contractors, and vendors. Troubleshoot day-to-day AV and technology issues (Wi-Fi, meeting room screens, equipment) and escalate where needed. Work closely with the Business Operations Manager on space improvements.

Community support: Be a visible, approachable presence for tenants and guests throughout the day, handling first-touch requests with warmth and efficiency, and actively contributing to a space culture that makes people want to come in.

Health & safety: Support health & safety obligations across the space, including regular checks, documentation, and compliance. Serve as a First Aider and Fire Warden (training provided if needed).

Meeting & Event support: Coordinate with the Icehouse Ventures team and others who are hosting meetings and events including set up and pack down.

Features we seek

• Proven barista experience

• Experience in a facilities, hospitality, and/or office management

• A track record of managing supplier or vendor relationships

• Proactive and solutions-oriented approach

• Impeccable attention to detail

• Highly organised with strong follow-through

• Comfort shifting between tasks and priorities throughout the day

• A calm head under pressure and a good sense of humour

• Solid communication skills. Confidence dealing with a variety of customers and vendors

• A passion for innovation, entrepreneurship, and/or New Zealand technology startups.

Benefits:  

• Base salary: $60k - $80k (depending on experience) 

• Annual Bonus: Up to 10% of base subject to KPIs 

• Carry on future funds raised, subject to vesting and carry agreement 

• ESOP in Icehouse Ventures, subject to vesting and ESOP agreement 

• Annual Health & Wellbeing subsidy 

• Numerous team offsites and gatherings.

About Icehouse Ventures:

Icehouse Ventures is New Zealand’s most active venture capital firm. Our mission is to be transformative investors in transformative Kiwi companies.

We have invested >$800m into 390 companies including Halter, Crimson Education, Hnry, Substack, Wayve, Nuro, Partly, Tracksuit, Sharesies, Dawn Aerospace, and many others.

Our Values:

Ambition – constantly expand what’s possible.
Ownership – invite accountability. Deliver brilliantly.
Humility – demonstrate confidence through vulnerability.
Resilience – persist beyond what’s comfortable.
Warmth – make others’ lights shine brighter.