Customer Success Director
Onside Technology
This job is no longer accepting applications
See open jobs at Onside Technology.See open jobs similar to "Customer Success Director" Icehouse Ventures.Onside is a dynamic and fast-growing Agri-tech SaaS business with a vision to power the world's biosecurity. Currently in the scale-up phase, expanding rapidly and thinking globally, our team and high-performance culture reflect the business. Offering an innovative workplace where our team lives and breathes Onside's standards and rituals.
As the Customer Success Director, you will lead a high-performing Customer Success team to deliver customer satisfaction, engagement and retention. You'll drive value for our customers by harnessing a culture of exceptional customer support and partnership, within a scalable, repeatable onboarding, activation and retention model.
Responsibilities
- Lead the customer success team, setting objectives, coaching, and fostering culture of innovation and customer centricity
- Develop and implement a customer success strategy to drive adoption, engagement, retention, and satisfaction
- Support the management of key accounts, acting as trusted advisor and fostering long-term relationships
- Collaborate with cross-functional teams to ensure customer success is embedded throughout the business
- Identify opportunities for process improvements and optimisations to enhance customer success team efficiency and customer experience
- Monitor customer health and usage data to identify trends, risks, and proactive engagement
- Develop and deliver success metrics, reports, and dashboards to track performance and drive decision-making, owning the retention forecast for reporting to the Leadership team and Board
- Be the voice of the customer internally, and advocate for customer needs in relation to product developments and industry changes
This job is no longer accepting applications
See open jobs at Onside Technology.See open jobs similar to "Customer Success Director" Icehouse Ventures.