Account Manager – Relab

About Relab

Relab is a new generation SaaS platform that connects property professionals with unrivalled data and insights to help them be more successful with ease.

We are based in Auckland, servicing real estate professionals national wide, and are in growth mode.

We’re a Kool-Aid free zone - you won’t find any super slides or foosball tables here... but you will find a really caring team of genuine, passionate people who truly believe in what they are doing and come to work every day happy, full of purpose and passionate about what we are trying to achieve.

We work hard, support each other and genuinely care for our teammates as individuals. It’s not your typical gig.

What you’ll be working on:

We are looking for a skilled and motivated Account Manager to join our team. In this pivotal role, you will focus on managing and strengthening relationships with our existing clients, ensuring their satisfaction and ongoing success with our platform. With our company expanding, maintaining a robust connection with our current customer base is a top priority, and you will be instrumental in driving client retention, renewals, and growth opportunities.

Responsibilities

• Develop and sustain strong, trust-based relationships with existing clients through consistent communication, check-ins, and tailored support.
• Identify and pursue opportunities to upsell or cross-sell additional features, services, or subscription tiers to meet clients’ evolving needs.
• Oversee the subscription renewal process, ensuring timely renewals and proactively addressing any barriers to retention.
• Support new clients during onboarding, collaborating with the team to provide training and guidance for effective platform use.
• Act as the primary point of contact for client inquiries, feedback, and concerns, resolving issues quickly and efficiently.
• Bridge communication between clients and our product team, relaying actionable feedback to enhance our solutions.
• Track account health, usage metrics, and engagement data to spot at-risk accounts and implement strategies to maintain satisfaction.
• Keep detailed and organised records of client interactions, account progress, and opportunities using our CRM system.

Desired Skills & Experience

• Proven experience in account management, customer success, or a related client-facing role, ideally within a SaaS or technology environment.
• Solid knowledge of the real estate industry, particularly the needs and challenges of real estate agencies in New Zealand.
• Outstanding communication and interpersonal skills, with a knack for building rapport and fostering client trust.
• Strong organizational abilities to manage multiple accounts and deadlines effectively.
• Sales-oriented mindset with experience in spotting and seizing upsell or cross-sell opportunities.
• Technical proficiency to understand and explain our software solutions in a clear, approachable way.
• Proactive problem-solving skills to address client challenges with confidence and care.
• A bachelor’s degree in business, marketing, or a related field is preferred, though relevant experience will take precedence.

What We Offer

• An open and supportive environment where input from all team members is genuinely encouraged.
• The opportunity to work with and grow alongside a highly talented team with diverse backgrounds and a depth and breadth of experience.
• A work environment that enables and encourages knowledge sharing and skill development
• Opportunity for rapid development and career progression
• Modern office, working with one other team member
• Your birthday off
• Salary, plus bonus.
• The excitement, risk, and reward of a high-growth technology start-up
• A flexible work schedule where your other life priorities matter
• The latest technology to do your job well

If you think this job is the right fit for your next career progression getting in touch today!