We’re GoSolve – a global company specialised in transforming our customers’ vision into digital applications. We love building large-scale cloud-based digital products and have the necessary skills to make it happen. Join us and work with the top tech talents from all over the globe in a driven, proactive environment. Do you wish to join a stable product development project? You will be a perfect fit!

Just GO for it.

We are looking for a The ServiceNow Administrator who will be responsible for ensuring the efficient operation, maintenance, and support of the organization’s IT systems and infrastructure. This role involves managing hardware, software, networks, and user support to ensure a reliable and secure computing environment. This role will work closely with other IT team members and departments to support business operations and implement IT solutions that enhance productivity and security.

Responsibilities:

• Perform day-to-day administration of the ServiceNow platform, including managing user access, roles, and permissions.
• Configure and maintain forms, workflows, and business rules.
• Monitor system performance and conduct regular maintenance tasks.
• Customize and configure ServiceNow applications and facilitate rollout of new applications and modules.
• Develop and maintain Service Catalog items and associated workflows.
• Create and manage dashboards and reports to track KPIs and SLAs.
• Design and implement integrations between ServiceNow and other enterprise systems.
• Develop and manage automation scripts to streamline processes.
• Provide technical support for ServiceNow-related issues and inquiries.
• Troubleshoot and resolve issues related to the ServiceNow platform.
• Conduct root cause analysis for system issues and implement corrective actions.
• Identify opportunities for process improvement and system enhancements.
• Stay updated on ServiceNow releases and new features, recommending and implementing upgrades as necessary.

Skills & Requirements:

• Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Asset Management, and Service Catalog.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with ServiceNow integration using REST/SOAP APIs.
• Familiarity with ITIL framework and IT Service Management (ITSM) best practices.
• Excellent problem-solving and analytical skills.
• Strong initiative, ownership, and enthusiasm for optimization.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on quality and accuracy.
• Openness to work within PST working hours.

What we offer:

• Be a part of the team that works for the most influential global brands.
• Opportunities to create industry-defining services using the latest technologies.
• Responsible position – leverage your knowledge beyond simple coding.
• Advise customers on optimal solutions – we trust your expertise!
• No rush! Work at your own pace in a quality-over-quantity environment.
• Collaborate with highly experienced professionals.
• Numerous opportunities for professional growth.
• Full-time remote work from anywhere in the world.
• 500 PLN/month budget for social benefits – tailored to your location and lifestyle.
• 20 days of paid time off.
• Annual training budget.

Please insert in your CV the following consent to participating in the recruitment process:
I grant my consent to have my personal data included in my CV processed for purposes of the recruitment processes carried out by GOSOLVE Prosta spółka akcyjna, with its registered office in Warsaw, ul. Williama Heerleina Lindleya 16, 02-013 Warsaw, KRS 0000935374, REGON: 389998385, NIP: 7011052820. I am aware that this consent is granted in a voluntary fashion and that I have the right to withdraw it any time and the consent withdrawal does not affect legality of personal data processing based thereon before.

CV without this consent will not be processed.

GDPR DATA PRIVACY NOTICE
Pursuant to Article 13 of the Regulation of the European Parliament and the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), we would like to inform hereby as follows: The Controller of personal data collected in the recruitment process is GOSOLVE Prosta spółka akcyjna, with its registered office in Warsaw, ul. Williama Heerleina Lindleya 16, 02-013 Warsaw, KRS 0000935374, REGON: 389998385, NIP: 7011052820, contact details: [email protected]. Personal data are processed for purposes of the recruitment process and execution of the contract of cooperation with a candidate, and if an additional consent is granted, also for future recruitment processes. Grounds of processing are Article 6(1)(a) and (b) of GDPR. The additional consent being grounds of candidate employee’s personal data processing is voluntary, though its absence will make it impossible to process personal data for recruitment process. A candidate may withdraw their consent any time which does not affect the compliance of processing performed based thereon before the consent was withdrawn.
The candidate’s personal data will be processed no longer than till the end of the recruitment process in which the candidate participates. If the candidate grants their additional, separate consent to their participation in future recruitment processes, personal data will be processed for 3 years, which shall elapse as at the end of the calendar year, unless the consent is withdrawn earlier. The candidate’s personal data may be shared with entities authorized to obtain personal data based on the applicable law and with entities cooperating in the recruitment process. Every candidate who shares their personal data has the right to access them, including to demand data copy, and also the right to request their rectification (updating), erasure (“the right to be forgotten”) or to have their data processing restricted, the right to have data transferred and the right to complain to the supervisory authority, i.e. the President of the Personal Data Protection Office, if they believe that the data are processed inconsistently with the applicable regulations.