Customer Success Manager, New York

About Springboards

Springboards.ai is a suite of AI-powered tools for agencies and marketers, built to keep creative people in the creative equation.

We're not here to give people the answer. Springboards is a creative tool built to inspire. It's designed to support lateral thinking, act as a sparring partner, and offer a fresh perspective when teams need it most.

We're not a typical "disruptor" startup. We believe in revitalizing and contributing to a thriving creative industry.

Why this is an extraordinary product

🚀 200+ agencies and clients onboarded (with a waitlist) 😃 99% word-of-mouth growth and glowing user feedback 🙌 Backed by Blackbird and top marketing industry investors ✨ A fun, powerful product changing how creative work gets made.

About the role

We're looking for someone who understands how strategy, creative, and marketing teams actually work, because you've been part of one or partnered closely with them. You know the pressure of a pitch, the value of a sharp insight, and how hard it can be to get a new tool to stick in the middle of it all.

As a Customer Success Manager, you'll be a strategic partner to our clients across both agencies and brands. You'll guide onboarding, support adoption, and help teams embed Springboards into their everyday workflows. You'll work across a range of team types, spotting patterns, surfacing insights, and shaping how we deliver lasting value in the real world of modern marketing.

Key responsibilities

• Own onboarding and help teams embed Springboards into daily workflows
• Deliver tailored training for strategists, creatives, and comms planners
• Build strong relationships and identify internal champions
• Track usage trends and spot risks or growth opportunities
• Bring feedback to the product team and advocate for client needs
• Create scalable playbooks and solutions
• Keep account info and action plans up to date

What we're looking for

• 4+ years in an agency, brand or creative tech/SaaS role, ideally with experience managing client relationships.
• Confident presenter and facilitator, comfortable running workshops and guiding teams through new ways of working.
• Strong understanding of agency or brand marketing dynamics, especially how strategy and creative teams collaborate day to day.
• Great communicator who builds trust quickly and knows how to turn conversations into momentum.
• Highly organised and detail-oriented, with the ability to manage multiple clients, timelines and stakeholders with ease.
• Comfortable with data, able to read usage trends and translate them into smart, actionable insights.
• Proactive and curious, always looking to improve, experiment and help shape how we support our clients.

Why You'll Love It Here

• A passionate, creative team that loves big ideas
• A fast-moving, global startup with real momentum
• Hybrid work with intentional in-person time

Compensation:

For roles based in New York City, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $108,000-$125,000.

Benefits include:

Medical insurance, Dental, Healthcare, vision, disability, Parental leave and 401K.

This role is being managed by our exclusive recruitment partner Kris at NextPlay.