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Regional Service Technician

Swyft

Swyft

This job is no longer accepting applications

See open jobs at Swyft.
Orlando, FL, USA
Posted on Monday, September 25, 2023
Company Overview

Swyft is a global leader in automated retail with more than 1,000 robotic stores for some of the world’s largest brands and retailers including Benefit Cosmetics, iStore, CVS, Pokemon (just to name a few). Our proven and innovative end-to-end solutions include the hardware, software and managed services needed to effectively deploy and operate automated retail machines (SwyftStores) in high-traffic locations such as airports, malls, military bases, hotels, casinos, and universities.

This is an excellent opportunity for an outstanding individual to join a growing company with competitive compensation.

About The Role

We are looking to bring onboard a qualified individual who will be able to manage a region of SwyftStores. This person will need to be a self-starter and highly motivated. As a Regional Technical Service Technician you will be responsible for the uptime of your stores, replenishing stores, and reporting feedback to our Network Operations team.

Daily tasks will include on site servicing of the kiosks for Ad Hoc requests and scheduled restocking. On non-travel days, you will utilize your time checking the ZenDesk ticketing system for outstanding tickets on non-travel days, auditing stores that have fallen below our standard of uptime, taking support calls from technicians in your region, closing out work orders with specific details about what was done to resolve the issue, processing Research Tickets in ZenDesk to determine if certain issues in fact do need to have a dispatch created and complete in field visits to our SwyftStores

Qualifications

  • Must live within 30 miles of Orlando Floridast be updated depending on the region
  • Understanding troubleshooting techniques for mechanical systems
  • 3+ Years of experience in Help Desk Support
  • Basic understanding of electrical circuits and switches using Multimeters
  • Fluent in software/driver installation and removal (preferred)
  • Emphasis on Production Engineering and QA is a plus
  • Able to troubleshoot PC hardware issues
  • Experience in creating processes and documentation
  • Self-motivated and able to be self-managed, organized, and detail-oriented
  • Some project management skills are a plus
  • Own a van or truck is a plus, but not required. We pay mileage/travel expenses for employee owned vehicles.
  • Able to multitask and prioritize daily assigned tasks/projects
  • Driver's license is a must
  • Must be able to work on Weekends, Holidays and Evenings

Key Responsibilities

  • On site maintenance of Swyftstores
  • Must be able to travel 75% to 85%
  • Assist in kiosk installation, removal, swap, and upgrades
  • Manage, create and walk techs through field dispatches and repairs as needed
  • Troubleshoot and suggest improvements and new processes for production hardware and software
  • Develops methods and practices for Field Technicians
  • Work closely with NetOps to meet KPIs

What’s In It For You

  • Salary ranges from $47,000-$50,000
  • All employees participate in the equity options plan
  • Excellent benefits package for US employees (health, dental, vision, 401K)
  • Yearly well-being fund; includes home office equipment
  • Flexible paid vacation program
  • Paid sick and parental leave in accordance with California law

Compensation: Salary: Depending upon experience. Benefits available, Full-Time, Partially Remote Work.

Benefits

As an employee, you’ll be eligible for our benefits, such as:

  • Comprehensive health care, dental care, vision care
  • Life insurance, short term disability and long term disability
  • Accrued paid vacation leave
  • Sick leave

Swyft, Inc. embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This job is no longer accepting applications

See open jobs at Swyft.