Excited to be part of something big? Tapi is searching for a Onboarding Specialist in Brisbane, Australia (Hybrid based working).

About Tapi

At Tapi, we’re transforming property maintenance and repairs for property managers. Our cutting-edge technology platform simplifies the complex, saves time, and enhances the experience for property managers, tenants, and tradespeople.

With rapid growth across Australia and New Zealand, we’ve become one of the most loved PropTech solutions in the region. We’re not just a tech company; we’re a team passionate about making life easier for our customers. Now, we’re looking for a dynamic Onboarding and Training Specialist to join us and help our customers unlock the full potential of Tapi as we continue to scale.

About the Role

As our Onboarding and Training Specialist, you’ll play a key role in ensuring new customers hit the ground running with Tapi. You’ll be their go-to guide, helping them navigate the platform, master its features, and achieve success from day one. If you love technology, enjoy working with people, and have a talent for simplifying the complex, this is the role for you!

What You’ll Do

• Customer Onboarding: Lead new customers through a seamless onboarding journey, ensuring they’re set up for success with Tapi.
• Training Delivery: Develop and deliver engaging training sessions (live, virtual, and self-paced) tailored to diverse customer needs.
• Content Creation: Collaborate on creating user-friendly training materials, guides, videos, and FAQs to empower customers to use Tapi confidently.
• Customer Success Collaboration: Work closely with the Customer Success team to understand customer needs and enhance their experience.
• Feedback Loop: Gather and share customer feedback to help improve the platform and our processes.

What You’ll Bring

• Proven experience in onboarding, training, or customer success roles (preferably in SaaS or property management environments).
• Strong communication and presentation skills, with the ability to explain complex concepts simply.
• A natural storyteller. A knack for providing outstanding customer experiences.
• Creativity and adaptability to design training content that resonates with different learning styles.
• Tech-savviness and a passion for learning new tools and technologies.
• Bonus points if you have experience in property management or PropTech!

Why Join Tapi?

• Impact: Be part of a team transforming the property management industry.
• Growth: Join a fast-growing company where your contributions make a real difference.
• Culture: Work with a passionate, supportive, and fun team that values your ideas.
• Innovation: Work with a product that’s always evolving to meet customer needs.