About Tapi

Tapi is the leading property maintenance software in Australia and New Zealand, trusted by thousands of Property Managers across both countries. Designed to simplify and streamline the maintenance journey, Tapi coordinates every step of the process from request to resolution, ensuring seamless communication and exceptional outcomes for Property Managers, trades, tenants, and owners. Beloved for its intuitive interface and powerful automation, Tapi is redefining property maintenance coordination across the industry.

Role Description

We’re on the hunt for a full-time Account Manager to join our team in Brisbane. In this role, you’ll be engaging with one of Tapi’s most valuable (and fast-growing) user communities—building strong relationships, driving adoption, and bringing new users into the fold. You’ll play a key role in lead generation, user activation, and community growth—ultimately helping fuel referrals into our broader partner network. Relationship-building and a love of connecting with people are a must. This role sits within our Growth team and reports to the Head of Customer Success. If you’ve seen us on socials, you know we show up with energy. We’re brand builders, problem solvers, and natural connectors. We move fast, celebrate wins hard, and genuinely care about the people we work with.

Key Responsibilities

• Support the growth of our user network by guiding new users through signup and onboarding with confidence and care
• Build strong, trusted relationships through proactive outreach and check-ins—ensuring users feel heard, supported, and set up for success.
• Design and execute scalable engagement strategies that still feel personal and relevant.
• Identify and nurture champions within the user community—gathering testimonials, feedback, and referrals that reflect real impact.
• Act as the voice of the user internally by sharing insights, trends, and opportunities
• Represent Tapi with pride at events, community forums, and workshops—bringing our mission to life in the industry.
• Help drive awareness and adoption of new features, tools, and improvements through clear communication and user-focused campaigns

What You’ll Need

• 2+ years in a customer-facing, community engagement, or on-the-ground role—you're comfortable being the face of a brand.
• Top-notch verbal communication skills with the confidence to pick up the phone or walk into a room and build instant rapport.
• A self-starter mindset: you know how to prioritise, follow through, and make things happen without hand-holding.
• Resilience and positive energy: you enjoy working with people and thrive in fast-moving environments.
• A natural relationship-builder: you earn trust quickly and know how to turn great interactions into lasting partnerships.
• Tech-comfortable and curious: we’ll teach you the tools, but being quick to learn is key.

Perks and Benefits

• Competitive base salary plus performance-based commissions—earn as you grow.
• Hybrid working setup with a vibrant Brisbane HQ to collaborate and connect.
• A supportive, down-to-earth team culture that blends ambition with good banter.
• Regular socials, off-sites, and the occasional Friday arvo drink to wrap up the week right.
• Ongoing training and career development—we’ll back you to level up personally and professionally.

Sound like a bit of you?

Apply now and help us grow a strong, connected Tapi community across Australia and New Zealand. We’re on a mission to simplify property maintenance—and we’d love to have you along for the ride.