About Tapi

Tapi is the leading property maintenance software in Australia and New Zealand, trusted by thousands of Property Managers across both countries. Designed to simplify and streamline the maintenance journey, Tapi coordinates every step of the process—from request to resolution—ensuring seamless communication and exceptional outcomes for Property Managers, trades, tenants, and owners. Beloved for its intuitive interface and powerful automation, Tapi is redefining property maintenance coordination across the industry.

Job Description:

We’re looking for a team player to help fuel our momentum. As a Customer Operations Specialist, you'll be embedded in the heart of our operations and customer success teams, working across multiple business functions to ensure our systems scale as quickly as our impact. Ideal for a recent Graduate or similar eager to grow within a high-performing startup

What You’ll Do

• Migration Coordination: Support new and transitioning customers by facilitating seamless onboarding and data migrations. This will include communicating with our clients.
• Event Coordination (AU): Execute local and national customer-facing and internal team events that bring the Tapi brand to life.
• Shipping Management: Oversee creation and distribution of our physical product, as well as develop and coordinate customer gifts & swag packs.
• Office Administration: Keep the Brisbane office running smoothly by managing supplies, space logistics, and ad-hoc support needs.
• Travel Coordination: Arrange travel for internal teams, managing bookings, itineraries, and support across time zones.
• Data Analysis: Collate customer data dependent on project work.

Who You Are

• Action-Oriented: You’re a self-starter who thrives on ownership and moving fast. You don’t wait to be told what to do — you take initiative.
• Detail-Obsessed: You take pride in delivering polished, precise work. You’re the kind of person who triple-checks before shipping.
• Clear Communicator: Whether writing or speaking, you make ideas easy to understand. You’re confident with customers and internal teams alike.
• Data-Informed Thinker: You’re curious about what the numbers say and aren’t afraid to dig into data to find out what’s really going on.
• Motivated and Energetic: You bring a positive mindset to everything you do and push for progress even when things get tough.
• Team-First Attitude: You collaborate generously, stay humble, and celebrate shared wins.

What We Offer

• A chance to join a fast-growing scale up at a foundational moment
• Exposure to every part of the business, from product to operations to CX
• A supportive team culture that values speed, curiosity, and excellence
• Personal and professional mentorship & growth opportunities

Tech Stack & Tools

• No specific systems experience required
• Familiarity with Google Workspace, Excel/Sheets, and general digital tools is helpful
• Experience with basic data analysis tools (e.g., spreadsheets, dashboards is a plus, but not mandatory