About Tapi

Property maintenance is nobody’s favourite part of the week. Except ours.

Tapi is the leading property maintenance platform in Australia and New Zealand. We help thousands of Property Managers coordinate the chaos, from first tenant request to final invoice, without losing their minds.

Behind the scenes, we’re a tight-knit team who care about building great products and enjoying the process. We move fast, collaborate openly, and celebrate the wins.

So, What’s the Gig?

We're hiring an AI Engineer to help us build and scale the agentic systems that power customer experiences and internal automation. You’ll work with the CTO and core engineering team to:

• Build and maintain real-time and batch pipelines for LLM-based document extraction and structured data generation
• Develop and refine multi-agent systems using LangGraph, enabling intelligent, stateful workflows
• Fine-tune and evaluate small and medium open-source models (e.g. LLaMA 7B) for domain-specific tasks
• Integrate vector stores (like Pinecone or Elasticsearch) into Retrieval-Augmented Generation (RAG) pipelines
• Instrument and monitor AI systems with LangFuse and custom observability pipelines
• Build and evolve intelligent agents that drive decision-making and operational workflows, leveraging our event-driven architecture and real-world data streams
• Continuously test, evaluate, and improve model output and quality with real data

You’ll Thrive Here If

• You’ve built systems around LLMs, especially involving tool use, memory, or multi-step orchestration
• You’ve worked with frameworks like LangGraph, Pydantic AI, or LangChain (or can ramp up quickly)
• You’ve implemented fine-tuning workflows, prompt optimisation, or eval frameworks to improve model performance
• You’re comfortable working with embeddings, RAG pipelines, and unstructured data
• You think like an engineer first; writing clean, testable Python code and deploying to production in cloud environments (we use AWS)
• You’ve worked with or are keen to work with tools like Lambda, S3, Fargate, or SageMaker
• You value observability and know how to measure model quality, latency, and usage

What You’ll Get working at Tapi

• A crew that’s kind, smart, and genuinely fun to work with
• A chance to shape the future of AI at one of ANZ’s fastest-growing PropTech companies
• Real ownership of real AI systems in production
• Full visibility into what your work is powering (and the metrics to prove it)