About Tapi

Tapi is a high-growth SaaS company revolutionising property maintenance with innovative software solutions. With a strong presence in New Zealand and Australia, we help property managers streamline their operations through seamless automation and smart integrations.

About The Role

You'll own maintenance jobs end to end — from quote to paid. If you're working for a Property Manager or a Trade today, this might be a fit for you.

What You'll Actually Be Doing

• Quoting — review the job and get it back to the property manager fast.
• Coordinating — arrange tenant access, set up jobs in our systems, and allocate work to the right trade.
• Managing trades — offer work, track acceptances and progress, onboard new trades, and keep records tight.
• Variations — prepare extra-work requests and get sign-off before anything proceeds.
• Invoicing — process payments, raise customer invoices, and run monthly reconciliation.
• Compliance — verify licences, insurance, and H&S docs, and keep our approved trade panels current.
  
  

You'll work across Tapi, Slack, Google Drive, Claude, Airwallex, and Intercom. No need to know them all — just learn fast and follow a process.

Qualifications

Experience in admin, customer service, property, trades, or operations is a bonus — but attitude and aptitude matter more.

You're probably right for this if...

• You're highly organised and can juggle multiple jobs without dropping the ball.
• You're genuinely detail-oriented — accurate records and invoices are a point of pride.
• You communicate clearly and professionally with tenants, property managers, and trades.
• You like following a process, and spotting ways to improve it.
• You pick up new tools quickly and enjoy helping people.
  
  

Experience in admin, customer service, property, trades, or operations is a bonus — but attitude and aptitude matter more.

You're probably not right for this if...

• You need one task at a time and get rattled when several jobs are live at once.
• You're happiest when someone else owns the follow-up.
• "Close enough" is fine by you when it comes to numbers and records.
  
  

Why join Tapi

We work hard, move fast, and enjoy doing it together. You'll get a competitive salary, a role in Wellington with a high-energy team, direct access to decision-makers, and real room to grow across operations, customer service, and tech — while helping reshape how property maintenance gets delivered.

If you're organised, proactive, and love keeping things moving, we'd love to hear from you.