🎯 ThroughLine’s purpose

At ThroughLine, we’re driven by one purpose: to ease every emotional crisis. It’s ambitious and bold, but we really believe it! We are a team of mental health innovators and engineers on a mission to make accessing emotional support effortless, personal, and universal.

We power support experiences on some of the world’s most influential platforms—like Google, YouTube, Discord, Roblox, and Twitch—connecting users to life-saving resources across 140 countries. With millions already reached, we’re just getting started.

🚀 The role

We’re looking for a Full Stack Engineer to join our helpline solutions squad—the team behind our web app, embeddable widget, and API products. These tools connect people in crisis—whether facing suicidal thoughts, sexual assault, domestic violence, or eating disorders—with vital helpline support.

As part of a small, focused team, you’ll play a key role in developing features that directly respond to the needs of our users and customers. Your work will impact hundreds of thousands of lives every month, making a real difference when it matters most. Your contributions will be meaningful, visible, and deeply rewarding.

What You’ll Do:

• Frontend development: Build, test, and iterate user-facing features that improve outcomes for our users and partners.
• Backend development: Develop and maintain a robust, scalable backend system so that our users and partners can continue to rely on us.
• Data insights: Analyze, interpret, and present data to inform decision-making.
• Cross-functional collaboration: Work closely with Product and Clinical teams to craft technical solutions that reflect insights from our users and meet real-world needs.
• Shape the future: Bring your expertise to influence decisions and initiatives that advance our mission and shape the company's future.

💡 What you’ll bring

We’re searching for a flexible developer who’s passionate about our mission, a team player, and a skilled engineer. Specifically:

• Experience: 3+ years of full-stack web application development with modern frameworks.  We build using Next.js (React), Ruby on Rails, RESTful APIs, Apollo GraphQL, and Material UI, so experience with these frameworks is a plus.
• Cloud Platforms: Hands-on experience with modern cloud platforms like Heroku, Vercel, AWS, Google Cloud etc.
• Code craft: A commitment to writing clean, maintainable, and well-documented code.
• Testing: Strong unit and integration testing skills.
• DevOps: Familiarity with CI/CD pipelines and DevOps principles.
• Product-minded: Focused on achieving product goals and engaging in discovery, not just execution. Knowledge of UX/UI design is a plus.
• Mission-Driven: Kind, collaborative, adaptable, and energised by ThroughLine’s mission.

🌟 What we offer

• Meaningful work: The opportunity to build products that save lives.
• Compensation: Competitive salary.
• Equity options: Share in our success as we grow.
• Flexible, remote-first work: Work from the couch, cafe or cabana.
• Home office budget: Set up your ideal workspace.
• Supportive team: We bring our full selves each day and genuinely care about each other
• Shape our future: Join early and help define our culture and direction.

⚠️ You shouldn’t choose us if…

We’re not a fit for everyone – and that’s okay. Here’s some reasons why ThroughLine might not be a great place for you…

• **We’re driven, really driven: **Our mission is personal to us—everyone here cares about it deeply. If you’re not passionate about improving mental health support you might find it a bit much!
• **We’re small: **Because we’re early on our journey we don’t have all the perks of some large established companies, and no-one gets to say “that’s not my job”.
• **We’re a startup: **We’re still figuring things out which means sometimes you’ll get asked to make decisions without all the information or change your plans unexpectedly.

Join Us

If you’re ready to use your engineering skills to solve meaningful problems and make a real impact on people's mental health, we’d love to hear from you. Apply today and help us build the future of emotional support.

To learn more about the story behind ThroughLine and how we like to work, check out our Careers page: http://www.throughlinecare.com/careers

At ThroughLine, we believe that diverse and inclusive teams build the best products and companies. As an equal opportunity employer, we welcome all applicants regardless of age, gender, gender identity, race, ethnicity, sexual orientation, religion, marital status, refugee status, or physical ability. We encourage candidates from marginalized groups to apply even if they don’t meet every qualification—we’re focused on finding the best candidate for the role.