Customer Success & Sales Support

Posted on Dec 04, 2023

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• Thrive in a growing product development business – a proud Deloitte Fast50 winner
• Immerse yourself in innovation — 2degrees Technology & Innovation award winner.
• Embark on international adventures and unlock limitless career progression opportunities.

About us:

Enlighten Talent is proud business part of Times-7 as their recruitment partner, assisting in the search for a dynamic Customer Success/ Sales Support Specialist.

Times-7, an innovative and expanding tech manufacturing business, specialises in cutting-edge RFID antennas. Renowned for producing world-class products, Times-7 has a robust international reputation for service and innovation in growing global markets. All Times-7 products are manufactured here in Petone, Wellington and exported worldwide.

Times-7 are not just global leaders in cutting-edge products; they’re customer obsessed and redefining customer service excellence globally. Ready to be part of the innovation hub?

About the role:

Reporting to the Sales and Marketing Manager as the Customer Success Specialist, you'll be key in ensuring clients maximised value from our products/services. Your role involves customer onboarding, proactive customer issue management, customer engagement, and advocacy for improvements.

You will:

• Onboard customers with meticulous attention to detail.
• Respond to customer queries.
• Log and escalate customer queries to relevant resolver groups.
• Provide high-level reports on customer issues and analyse information to drive improvements.
• Proactively engage with customers, offering tailored solutions with a touch of enthusiasm.
• Collaborate cross-functionally, driving product improvements.
• Help coordinate and participate in local and overseas industry events.
• Provide admin support to the sales team, managing customer engagement, and more!

You will bring:

• Previous customer service flair.
• Excellent communication skills.
• Administrative skills (or a willingness to learn!).
• Relentless commitment to exceptional service and a customer-centric approach.
• Tech prowess with CRM systems and a quick learning streak.

About you:

Energetic, driven, and hungry for knowledge, you're more than an employee; you're a career shaper! Your commitment to service, smart thinking, and genuine interest in technical products make you the perfect fit.

Benefits
Shaping a career at Times-7 you will:

• Join a growing business – Deloitte Fast50 winner, fastest growing exporter in the Wellington region
• Be a part of an innovative Tech business – 2degrees Excellence in Technology & Innovation winner.
• Experience international travel and have the opportunity to expand your career gaining global industry knowledge.
• Enjoy the supportive leadership and warm team environment.
• Have the ability to grow with the business and shape the customer support function.

Apply Now

If you're bursting with passion for customer experience and ready to rocket your career in a world of opportunities, send your CV and coverletter detailing why this role is for you to Nicola van Heerden from Enlighten Talent at [email protected]

Or reach out to her on 029 770 7936 for a confidential discussion.