Service Delivery Manager

Location: Oakville, ON

Type: Full-time

Overview

Timescapes is expanding and looking for a Service Delivery Manager to oversee field service coordination and logistics across North America. This is a hands-on, cross-functional role suited for someone who thrives in fast-paced environments and enjoys working at the intersection of customer service, inventory management, and field operations. You’ll collaborate closely with internal teams, external technicians, and clients to ensure seamless hardware deployments, exceptional service delivery, and efficient logistics. It’s an exciting opportunity for someone who enjoys being at the heart of operations and wants to make a real impact within a high-growth tech company.

Key Responsibilities

Inventory & Hardware Oversight

• Manage physical inventory of AI-enabled camera systems and related hardware
• Maintain accurate records in ERP (Odoo) and support ongoing stocktakes
• Oversee packing, assembly, and refurbishment of units to quality standards

Field Service Coordination

• Schedule and coordinate field service technicians for installation and relocation of equipment
• Conduct desktop and on-site reviews of installation locations
• Liaise with clients for approvals and logistical arrangements
• Provide remote support during camera installs and maintenance
• Maintain detailed project records in the CRM (Hubspot)

Logistics & Shipping

• Manage all inbound/outbound shipping, customs clearance, and returns
• Partner with external vendors to ensure timely and efficient service

Operational Support

• Complete vendor forms and assist with tender submissions when required
• Manage SIM card logistics and cellular setup
• Provide cross-time zone support when needed

What They’re Looking For

• Legally eligible to work in Canada
• 2–3 years of experience in customer service, field service, or service delivery
• Strong organizational and project management skills
• Ability to work independently and as part of a team
• Tech-savvy (Google Suite, Hubspot experience a bonus)
• Hardware deployment experience is an asset
• Comfortable in a fast-paced, scaling environment

Ideal Traits

• Clear communicator - both written and verbal
• Resourceful and proactive problem-solver
• Detail-oriented but able to move quickly and efficiently
• Comfortable working autonomously with a bias for action

This is a fantastic opportunity for someone who enjoys being at the center of logistics, service delivery, and customer success and wants to make a real impact with a high-growth tech team using AI to modernize real-world operations.