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Icehouse Ventures
Icehouse Ventures
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Brand Champion (US)



New York, NY, USA
Posted on Thursday, June 13, 2024
As a Brand Champion (our version of a Customer Success Manager), your number one priority is ensuring marketers are getting as much value as possible from the brand health data in their Tracksuit dashboards.
We’re looking for someone who has a passion for brand and who loves working with clients. We are a scaling start-up so are looking for someone who wants to grow with the team and leave their mark by providing world-class customer engagement.
This role is all about building strong relationships, educating customers on how to use the data to achieve their brand and marketing goals, being their first point of call for all things Tracksuit Dashboard and looking for ways to drive retention and growth amongst your customers.
As we build an incredible platform that our customers LOVE, we’re also cultivating a community for brand marketers and ambitious leaders of growth brands. This role is central to the expansion of Tracksuit in Australia by fostering relationships and delivering best in class engagement.
Why join us at Tracksuit?
As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans.
At just over 3 years old, we're incredibly grateful and excited to be working with over 350 epic brands across NZ, AU, the US and UK, like Steve Madden, Away Travel, Hexclad, Athletic Brewing, Momofuku and more.
Our vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We’re doing this by becoming the common language to measure, understand and communicate the value of brand building.
We've built beautiful, always-on, radically affordable brand tracking — taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.
Why the role is exciting?
You will join an ambitious team that champions innovative thinking and fosters a collaborative working environment.
We also work closely with many epic brands and marketers. We think we’ve got the best customers you could ask for, these brand marketers are cool, creative and love to push the boundaries. You’ll have the unique opportunity to shape the way Tracksuit engages with these awesome humans.

As the Brand Champion, you will be reporting to the Customer Lead & will be responsible for:

  • The retention and growth of your clients
  • Managing customer activity and onboarding some of the world's most exciting brands
  • Using your knowledge of brands and marketing to communicate insights from Tracksuit data to help grow our customers' brands
  • Surprising and delighting our customers
  • Listening for customer feedback and ensuring this information feeds into our product roadmap
  • Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction

That's the role, so who are you?

  • You've worked in marketing, MarTech, market research or consumer brands and understand Tracksuit's unique value proposition
  • You thrive in fast-paced environments
  • You're thoughtful, kind and empathetic - collaborative and love learning new things
  • You're obsessive about customer experience and thrive on understanding customer problems and creating the best solution
  • You've got proven experience, success & progression in a Customer Success or Account Management role
  • You have experience with CRM & CS tools (we use Hubspot & Vitally)
  • You have high standards, attention to detail, and are a great communicator using a range of tones of voice whilst interacting with a broad range of customers
  • You have a love of good brands and branding
Why you’ll thrive here:
We’re a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement. Underpinning the experience are our great benefits, including:
- Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team.
- An annual company-wide performance bonus to celebrate hitting our targets together.
- Employee Share Option Program (ESOP) so that everyone on the team has a share in Tracksuit’s success.
- Progressive health and wellness benefits including an annual wellness bonus, access to a premium EAP platform, and 6 weeks of paid annual leave.
- Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.
- A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.
- Flexible working: We have beautiful offices in Auckland, Sydney, London, and New York. We are office first but offer full flexibility day to day and adopt a balanced approach to WFH/in-office work.
We are committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives.