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Customer Success Representative ANZ



Customer Service, Sales & Business Development
Freemans Bay, Auckland 1011, New Zealand
Posted on Thursday, May 16, 2024

The team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region.

We need an outstanding Customer Success Representative who helps customers achieve their desired outcomes, and succeed, above everything else. You will be passionate about helping others use world-class tech, be able to communicate and build a strong rapport with all sorts of different people and be comfortable stepping Tradies through exactly how they can make the most of Tradify.

In addition to providing exceptional customer service, you will also play a critical role in relaying customer feedback to our internal teams. By doing so, you will actively contribute to the ongoing enhancement of Tradify's products and services.

Specific Duties & Responsibilities

    • Communicate with customers via phone, email and text once they’ve upgraded to a paid account to offer assistance, make sure they’re fully set up and help them learn the system
    • Deliver online webinars and demos to customers to help them grasp the technology or to introduce new/additional features
    • Keep customer records up to date with communication that has occurred
    • Help to develop our onboarding process, technology and techniques to improve the quality of conversations with customers and improve early-stage usage and churn metrics
    • Liaise with internal teams to deliver product recommendations and feedback
    • Stay up to date with the latest Customer Success techniques and tools to drive improvements in our processes