About Zappy

Zappy is a modern BPO partner supporting high-growth healthcare and telemedicine practices. We provide skilled sales and operational professionals who integrate seamlessly into our clients’ teams.

We are currently hiring on behalf of a cash-based telemedicine medical practice specializing in hormone health, medical weight loss, and longevity optimization. The patient population is primarily women.

Position Overview

We are seeking a confident, results-driven Customer Sales Representative to conduct scheduled 15-minute discovery calls with prospective patients.

This role is critical to practice growth. Your primary objective is to convert qualified prospects into booked initial consultations with a medical provider.

This is a part-time role based on appointment volume/bookings.

Fluent, natural-sounding English is required. The candidate must sound credible, professional, and fully integrated with the practice.

Key Responsibilities

• Conduct scheduled 15-minute discovery calls with prospective patients
• Build rapport quickly and create a warm, trustworthy experience
• Identify patient concerns, goals, and readiness
• Clearly explain the practice model, assessment process, and ongoing care
• Confidently discuss pricing
• Handle objections professionally
• Utilize strong closing techniques to secure bookings
• Document call notes and outcomes accurately
• Meet or exceed conversion goals
  
  

Required Qualifications

• Proven experience in sales, appointment setting, or closing
• Strong experience conducting short discovery calls (required)
• Demonstrated closing ability
• Fluent, professional-level English
• Ability to sound confident, credible, and polished
• Comfortable discussing health-related topics
• Organized and detail-oriented
  
  

Preferred Qualifications

• Experience in healthcare, telemedicine, medical aesthetics, wellness, or women-focused services
• Experience in female-centric sales environments
• Background in high-ticket or consultation-based sales
  
  

Ideal Candidate

You Are

• Personable and empathetic
• Confident without being pushy
• Skilled at objection handling
• Motivated by performance metrics
• Comfortable discussing pricing transparently
• Reliable and polished on the phone
  
  

Performance Metrics

• Discovery call conversion rate
• Number of initial consultations booked
• Call quality and patient feedback
  
  

Position Details

• Part-time (based on appointment volume)
• Remote
• Performance-based compensation structure available
• Opportunity to grow with a scaling telemedicine practice
  
  

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