Job Title: Client Account Manager (Remote)

Company: Zappy

Location: Remote - South Africa

Role Overview

We are hiring a Client Account Manager to support one of Zappy’s U.S. clients. You will manage a large portfolio of active client accounts and act as the primary point of contact for ongoing communication, coordination, and relationship management.

This role is ideal for someone who thrives in a fast-paced, client-facing environment, can manage dozens of relationships at once, and takes full ownership of client experience and retention.

Our clients hire Account Managers on a recurring basis, making this a stable, long-term opportunity with room for growth.

Key Responsibilities

• Serve as the primary point of contact for 30–50+ active client accounts
• Manage day-to-day communication via email, phone, Slack, and messaging tools
• Build trust and maintain strong, professional client relationships
• Coordinate internally with delivery, marketing, and operations teams
• Track client needs, requests, and timelines to ensure smooth execution
• Lead client calls, check-ins, and ongoing support conversations
• Identify opportunities to expand or upsell accounts when appropriate
• Proactively resolve issues and prevent churn
• Maintain detailed documentation and updates in internal systems
  
  

What Success Looks Like

• High client satisfaction and strong retention
• Clear, timely, professional communication
• Ability to manage high account volume without dropping details
• Smooth collaboration with internal teams
• Revenue protection and growth through strong account ownership
  
  

Required Qualifications

• Experience as an Account Manager, Client Success Manager, or Client Services Manager
• Background in agency, consulting, or service-based environments
• Excellent English communication skills (written and verbal)
• Strong organization, follow-through, and time management
• Comfortable handling a high volume of client relationships
• Ability to work independently in a remote environment
• Availability to work U.S. business hours or significant overlap
  
  

Preferred (Nice To Have)

• Experience supporting marketing, professional services, or healthcare-related clients
• Familiarity with CRMs, project management tools, and Slack-based teams
• Upselling or account expansion experience
  
  

Pay

$7–$12 USD per hour, full-time contract, based on experience and performance

About Zappy

Zappy is a remote hiring and talent operations company that helps high-growth U.S. businesses build elite offshore and nearshore teams. We place top performers into long-term roles where they operate as true extensions of our clients’ internal teams.

This role is for a U.S.-based, fast-growing professional services and marketing company operating at high volume.

Why Join Zappy

• Fully remote, long-term role
• Embedded with a high-performing U.S. client team
• Clear expectations and repeatable workflows
• Growth potential into senior or lead account roles
• Backed by Zappy’s recruiting and support infrastructure
  
  

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