Sales Associate

Zappy | Auckland CBD | Full-time

Grow your career in B2B Sales with a fast-growing NZ businessAbout Zappy

Zappy is a growing multi-carrier shipping and logistics technology company helping businesses across New Zealand and Australia simplify their shipping.

Through one platform, our customers can access a range of courier, freight and international shipping solutions, giving them greater choice, competitive pricing and an easier way to manage their deliveries.

About the Role

As a Sales Associate, you’ll play an active role in growing Zappy’s customer base through both outbound and inbound sales.

You’ll proactively reach out to prospective customers, follow up leads and opportunities, respond to inbound enquiries, and help businesses find the right shipping solutions. You’ll also support customers through account setup and activation, including Invoiced Account and specialised service applications, and help develop newly activated accounts before they transition to our Customer Success Management (CSM) team.

What You’ll Be Doing

• Proactively identify and reach out to prospective business customers
• Conduct outbound calls and follow-ups to generate new business opportunities
• Follow up leads, new registrations and inbound sales enquiries
• Understand customers’ shipping needs and recommend suitable Zappy solutions
• Build and maintain a healthy sales pipeline and convert opportunities into active customers
• Support new customers through account setup and activation
• Proactively engage newly activated customers to build regular usage and identify growth opportunities
• Re-engage inactive or low-activity customers where appropriate
• Coordinate pricing and rate review requests with internal teams
• Ensure a smooth handover of established accounts to the CSM team
• Contribute to customer acquisition, activation and revenue growth targets

About You

We’re looking for someone who is proactive, confident, commercially minded and comfortable picking up the phone.

You’ll ideally have:

• Previous experience in sales, business development, account management or a customer-facing role
• Confidence in both outbound and inbound B2B sales
• Strong communication and relationship-building skills
• A proactive approach to generating and following up opportunities
• Good organisational skills and attention to detail
• A results-driven mindset and willingness to take ownership
• Strong written and spoken English
• A positive and collaborative attitude

Experience in B2B sales, logistics, courier/freight, eCommerce or SaaS would be an advantage.

Mandarin or other bilingual/multilingual language skills would also be a plus.

Why Join Zappy?

You’ll gain hands-on experience across the customer journey — from prospecting and sales through to account setup, activation and early-stage account development.

You’ll work closely with different teams across the business and have the opportunity to develop your B2B sales, commercial and account management skills as Zappy continues to grow across New Zealand and Australia.

Interested?

If you enjoy talking to customers, creating new opportunities and turning prospects into active customers, we’d love to hear from you.